FAQ
Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy. If the product does not suit you or does not meet your expectations, you can return it to us and get a full refund , at no additional cost.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, AMEX) , as well as payments via PayPal, Applepay, Googlepay . All payments are secure.
Can I change or cancel my order after placing it?
Orders are processed quickly to ensure short turnaround times. If you wish to change or cancel your order, please contact us as soon as possible after purchase. Once shipped, the order cannot be changed.
Do you ship internationally?
Yes, we ship worldwide . Whether you are in Europe, Africa, America or Asia, your headphones can be shipped to you.
How long does delivery take?
Delivery times depend on your country of residence.
– France / Europe : 5 to 10 working days
– Rest of the world : up to 15 working days
You will receive a tracking link once your package has been shipped.
Do you offer free shipping?
Yes, delivery is 100% free , with no hidden costs, for all orders .
Can I track my order?
Of course. Once your order has shipped, you will receive a tracking link via email to check the status of your package in real time.
How many languages are available?
The Convertigo™ GearsTranslate supports 134 languages , including major global languages (French, English, Spanish, Arabic, Korean, Chinese, etc.). The list is available on the product page.
Do I need to buy two headsets to communicate?
No, one pair is enough. Each earbud can be used by one person to translate into their respective language, allowing for natural two-way communication without additional equipment.
Can it be used to translate videos or movies?
The product is optimized for face-to-face conversations . It is not designed to directly translate dialogue from a streaming movie, but some users use it to understand videos via the microphone .
Is it easy to use?
Absolutely. All you need to do is:
- Download the dedicated application (Android & iOS)
- Connect your headphones via Bluetooth
- Select your translation languages
- And start talking. The interface is intuitive even for beginners.
What is the battery life of the headphones?
The earbuds offer up to 60 hours of battery life with their charging case. They are designed for long-lasting use, even on the go.
Can I use the headphones without an internet connection?
An internet connection is required to enable real-time translation, as processing occurs through the mobile app.
Let customers speak for us
Ils sont incroyables, ils sont cool et ont beaucoup de choses que les écouteurs normaux n'apportent pas👏🏽👏🏽Ils apportent un QR et téléchargent l'application et il y a tout .... Asta à parler dans n'importe quelle langue à traduire
Ils ont l'air très élégants et chers.
Le son est normal. L'application de traducteur est disponible.
Merci beaucoup au vendeur !
L'article est parfaitement tel qu'indiqué dans l'annonce. Très heureux et reconnaissant. Excellent appareil électronique
franchement top ! ! on la essayer vite fait avant de partir pour Miami et ca le fait vraiment ! ! c est le vrai mais moins cher ! ! je recommande
C'est la deuxième fois que je les ai commandés, la première fois ils n'ont pas fonctionné, ils m'ont remboursé, cette fois il semble qu'ils travaillent.
Excellent commerçant. Fortement recommandé. Agréable et facile. A +++++++
WOW l'aime!!! Son exceptionnel. A.I. translate fonctionne très bien. Expédition très rapide. Aime ce produit